This user manual is to help employees understand user interactions (functions, screens, and data input requirements) for the Request System. The system is designed on MS Access ’97 thus it need an Access application to run. Following are sequential order of the screens explanation, and the instructions for each screen, that the user will encounter when enters the system.

The system will start with the ticket request screens where user has to fill in the following information.

• Request Date
• Employee ID
• Process ID
• Problem Description

Employee name and process description will fill automatically according to their respective identification number, from the database. Then user will press the "submit" button and the login window will pop up.

In the log window user is required to type in network login ID and network login password to enter in the system. The login ID and password are the only security for the system.

There are four buttons on the login window and the user can choose any of them.

• Open request button will take you to the Ticket request screen.
• Opened request button will take you to the Request Maintenance screen.
• Login button will take you to the Request Maintenance screen.
• Exit button will take you out of the system.

This is the main screen of the system. This screen will show today’s date on top of the screen and a drop down box for selecting request number. The user will select the request number he/she wants to see and the screen will display the information regarding that request number.

Request maintenance screen is divided into three parts.

1. Request Detail:

This part of the screen will fill automatically and will show all the information for the request that the user has selected, and had put in the ticket request screen (first screen) for that particular report.

2. Request Status

This is the main part of the screen. First user will have to define the priority of the request. There are three levels for the priority most urgent, urgent, and normal and are denoted by numbers 1,2,and 3 respectively. Then user will select the status of the request from open, close and unresolved. In case of close report user will input close date. Then the user will define the resolution for the request.

There are four buttons on the request status screen.

• Save button will save the changes for the request.
• Exit button will take you out of the login screen.
• Report button will take you to the report screen.
• Maintenance button will take you to the maintenance screen.

3. Assignment Screen:

At the bottom of the screen is the request assignment part for the system. The user can select the employee from the record to assign to a request and the information about that employee will show in the respective fields.

The system will generate three reports for the manager and technical resource. By pressing the report button on the request maintenance screen user will go to the reports screen where there are four choices.

• Manager’s open request report: will generate the report for the requests that are open.
• Manager’s close request report: will generate the report for the requests that are close.
• Assignment report will generate report showing which report is assigned to whom.
• Exit button will take the user to the request maintenance screen.

All three reports come with preview, print and cancel buttons.

Process Table:

By pressing this button the process table update window will pop up. There are two fields on the screen process ID and description. User can change the process description for an existing process on this screen by selecting the process ID number from the records in the bottom of the screen. User can update and save the existing processes and can create a new process. The exit button will take the user back to main request maintenance screen.

Employee Table:

By pressing employee table the user will go to employee update screen. There are all the fields on this screen from employee table and user can update the current employee information or can create a new employee record.

This screen also has three buttons save for updating current employee data, create for creating a new employee record and exit button to take the user back to main maintenance request screen.

There is a record bar at the bottom of the screen from where user can select the record for a current employee.

Priority Table:

By pressing priority table user will go to priority table. There are three fields on the priority table for ID, description and average response, where user will input the response time of priority. The screen has two buttons for saving the updates and exiting the screen. There is a record bar in the bottom of the screen from where user can select the priority records.

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